Embarking on an at-home inbound call center business requires minimal investment, yet offers remarkable flexibility and earning potential. Many work-at-home moms (WAHMs) are discovering the appeal of this venture. Unlike running your own business, this involves collaborating with other companies. However, you still enjoy significant control over your work environment.
Understanding Inbound Calling
Inbound calling is a service where you handle calls for other businesses. This often involves order taking or providing customer service. Notable companies like FedEx, 1-800-Flowers.com, and HSN outsource these tasks. As an independent contractor for a third-party company, you may undergo assessments to gauge your suitability.
This role typically allows you to set your work hours. Your primary responsibilities will include answering calls, processing orders, and handling customer inquiries. To perform these tasks, you will use a specialized online platform.
Setting Up Your At-Home Call Center
To start, you’ll need to apply with companies that specialize in inbound calling services. The application process varies, with some companies requiring you to incorporate your business. Equipment necessities often include high-speed internet, a wireless headset, and a landline phone. Some roles might require dedicated phone lines.
During the application process, expect to undergo both written and verbal assessments. These evaluate your readiness to interact with customers in real-world scenarios.
Don’t worry if you lack prior experience in inbound calling. Demonstrating internet proficiency and clear communication skills can be enough to secure a position.
Is Inbound Calling Suitable for You?
If you’re a WAHM, you might worry about background noise or finding quiet work time. Many at-home call agents invest in noise-cancelling headsets to mitigate household sounds. Flexible scheduling allows for work during quieter times, such as evenings or weekends.
Starting an inbound calling business from home involves some initial investment. However, it offers interesting work and the potential for good earnings. It’s especially fitting for social moms seeking a balance between professional engagement and home life.